{"id":796,"date":"2021-05-16T01:00:33","date_gmt":"2021-05-15T18:00:33","guid":{"rendered":"https:\/\/www.khaoshong.com\/onlinestore\/%e0%b8%84%e0%b8%b3%e0%b8%96%e0%b8%b2%e0%b8%a1%e0%b8%97%e0%b8%b5%e0%b9%88%e0%b8%9e%e0%b8%9a%e0%b8%9a%e0%b9%88%e0%b8%ad%e0%b8%a2\/"},"modified":"2021-07-21T16:54:10","modified_gmt":"2021-07-21T09:54:10","slug":"%e0%b8%84%e0%b8%b3%e0%b8%96%e0%b8%b2%e0%b8%a1%e0%b8%97%e0%b8%b5%e0%b9%88%e0%b8%9e%e0%b8%9a%e0%b8%9a%e0%b9%88%e0%b8%ad%e0%b8%a2","status":"publish","type":"page","link":"https:\/\/www.khaoshong.com\/onlinestore\/%e0%b8%84%e0%b8%b3%e0%b8%96%e0%b8%b2%e0%b8%a1%e0%b8%97%e0%b8%b5%e0%b9%88%e0%b8%9e%e0%b8%9a%e0%b8%9a%e0%b9%88%e0%b8%ad%e0%b8%a2\/?lang=en","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1622630771279{padding-top: 60px !important;padding-bottom: 30px !important;}”][vc_column][vc_column_text]<\/p>\n

About Product<\/h4>\n

[\/vc_column_text][vc_separator style=”dashed”][vc_toggle title=”How to place an order?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You can order products as follows.<\/p>\n

    \n
  1. Click on the product you want to order. Then select the amount and press the “Add to Cart”<\/strong><\/em><\/span> button.<\/li>\n
  2. Click on the items in the cart. to check your order and press the \u201cOrder\u201d<\/strong><\/span> button.<\/li>\n
  3. Complete the delivery address information.
    \n\u2022 If you want to issue a receipt\/tax invoice Make a check mark in the box. “Require tax invoice”<\/strong><\/span> and then fill out the required information to be specified in the tax invoice completely
    \n\u2022 The company will issue a tax invoice in the name of a juristic person 1 time per 1 order.
    \n\u2022 If the company The document has been issued. It cannot be edited later.<\/li>\n
  4. Complete your name, phone number and address.
    \n\u2022 For customers who are members You can sign in to your account to continue.
    \n\u2022 For new customers, click on the \u201cRegister\u201d<\/strong><\/span><\/em> button and set a password.<\/li>\n
  5. Choose your preferred payment method. Put a check mark in the box. \u201cI have read and accept the terms and conditions and privacy policy\u201d and click \u201cOrder\u201d<\/strong><\/span> to complete the payment.<\/li>\n<\/ol>\n

    [\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How to contact the store?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You can be contacted via Live Chat<\/strong><\/span> that appears on the website or email : customerservice@khaoshong.com and by telephone 0 2300 5140-6 (ext. 213) time 9:00-5:30 Monday-Friday. (except Saturday – Sunday and public holidays)[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Place an order via the website, but did not receive an order confirmation email?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You can contact our customer service at Live Chat<\/span><\/strong> appearing on the website or email : customerservice@khaoshong.com Tel 0 2300 5140-6 (ext. 213), time 9:00-5:30 Mon-Fri (except Saturday – Sunday and public holidays) to inquire about ordering[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How do I know the tracking number of the product?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You will receive a parcel tracking number via email that has been registered with us as soon as the staff has shipped items from the warehouse. You can click on \u201cTrack\u201d<\/strong><\/span> via that email to check the delivery status through the shipping company website by yourself.<\/p>\n

    If you can’t find the said email or have not registered with the email, you can check the tracking code yourself at the “My Orders”<\/span><\/strong> menu to check the tracking code number. and order details[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How to deliver the goods?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]Shipping via J&T Express and Ninja Van.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Is there a pay-on-delivery delivery service?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]Without.<\/p>\n

    If you want to use cash on delivery service Please place an order on Shopee<\/span><\/strong> (http:\/\/bit.ly\/390REk3).[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Shipping fee?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]The service fee for shipping parcels starts at 29 baht. The system will assess the total weight of the products in each order.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”After transferring money, what should I do next?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You will receive a Confirm Payment confirmation and when the status is changed to \u201cReady to Ship\u201d<\/strong><\/span><\/em> the order has been completed and the shipment is being prepared for you.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Will I receive an order confirmation?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You will receive your order confirmation within 24 hours after placing your order.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Can I request a tax invoice?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]\u2022 If you want to issue a receipt\/tax invoice Make a check mark in the box. “Require tax invoice”<\/strong><\/span> and then fill out the required information to be specified in the tax invoice completely
    \n\u2022 The company will issue a tax invoice in the name of a juristic person 1 time per 1 order.
    \n\u2022 If the company The document has been issued. It cannot be edited later.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”When will my order be shipped?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]Your order will be shipped from the warehouse on the same day you place your order on or before 12:00 (noon) will be processed on the next business day.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”If I haven’t received the product within a reasonable time, what should I do?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You can contact our customer service at the Live Chat<\/strong><\/span> displayed on the website or email: customerservice@khaoshong.com<\/a>. and by telephone 0 2300 5140-6 (ext. 213) time 9:00-5:30 Monday-Friday. (except Saturday – Sunday and public holidays) to track the delivery status[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Can the delivery be expedited?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]To make the ordering process more efficient, we can’t the delivery be expedited. However, you can contact our customer service via Live Chat displayed on the website or email: customerservice@khaoshong.com<\/a>. and by telephone 0 2300 5140-6 (ext. 213) time 9:00-5:30 Monday-Friday. (except Saturday – Sunday and public holidays) for advice from the staff<\/p>\n

    You can also order through the Grab application by entering a search term. “Khao Shong Coffee”<\/strong> through the application page to find nearby affiliated stores for express delivery[\/vc_toggle][vc_separator style=”dashed”][vc_separator style=”dashed”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1622630779175{padding-bottom: 30px !important;}”][vc_column][vc_column_text]<\/p>\n

    Product Return<\/h4>\n

    [\/vc_column_text][vc_separator style=”dashed”][vc_toggle title=”How do I request a replacement and return?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]The customer can request to return or exchange the product to the company within 7 days from the date of receiving the product. The item must be delivered in its original packaging and in perfect condition together with the original receipt attached to the company and the company will replace the product or refund the buyer in full according to the buyer’s payment for the product purchased online or by phone within 15 days from the date the company Received a refund from the buyer.<\/p>\n

    Except products that have been damaged by transportation The company will not be able to change the return immediately. But the customer can notify to continue the coordination. By contacting our customer service at Live Chat<\/strong><\/span> or email: customerservice@khaoshong.com<\/a> 0 2300 5140-6 (ext. 213), time 9:00-5:30 Monday-Friday (except public holidays).[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Issuing an order?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]It is possible to issue a purchase order. Customers must specify in the remarks field that they wish to issue a purchase order. with full name-address.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”Where will my order be\/where can I track my order?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You can view your most recent orders on the page. \u201cOrder Status and Tracking\u201d[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How long will my saved baskets be stored?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]We will store your saved baskets indefinitely. As long as it has been active in the past 12 months. Baskets that have not been accessed in the last 12 months will be automatically deleted.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”What are minimum and multiple orders?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]We do not have a minimum order quantity.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How do I pay from my saved basket?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You cannot pay directly from the saved basket page. You must add items from the cart that are saved to the current cart for checkout.[\/vc_toggle][vc_separator style=”dashed”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

    My Account<\/h4>\n

    [\/vc_column_text][vc_separator style=”dashed”][vc_toggle title=”How do I reset\/change my password?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You can go to the page \u201cAccount\u201d<\/strong><\/span>, then \u201cAccount Details\u201d<\/strong><\/span> and change the password manually.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How do I request my username?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]In the process of applying for membership you can set a username at all.[\/vc_toggle][vc_separator style=”dashed”][vc_toggle title=”How do I change my shipping\/tax invoice address?” style=”rounded_outline” color=”blue” size=”sm” el_class=”custom-faq”]You will be able to edit or change delivery address when Your order is in the status “Pending”<\/strong><\/span> only<\/p>\n

    for the shipping address
    \n\u2022 Log in and select \u201cMy Orders\u201d and click \u201cView\u201d.
    \n\u2022 Click \u201cEdit Shipping Address\u201d.
    \n\u2022 Enter a new address, then click \u201cSave\u201d.<\/p>\n

    for the address on the tax invoice
    \n\u2022 The company will issue a tax invoice in the name of a juristic person 1 time per 1 order.
    \n\u2022 If the company The document has been issued. It cannot be edited later.[\/vc_toggle][vc_separator style=”dashed”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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